Responsible for overall evaluation, tactical and strategic planning, design, recommendation, testing, implementation, and capacity, performance and availability of the network architecture while adhering to company and overall strategic goals.
Principal Responsibilities:
- Maintaining the production LAN environment for the site in which the Engineer resides as well as for the rest of CUnet. Server installation and maintenance, LAN equipment installation and maintenance, LAN backup management and off-site tape rotation, Provide capacity planning and system availability information monthly, Resolving end-user issues, System administration for all servers and applicable equipment. - Provide scheduled 24 hour on-call support for all CUnet locations. - Provide documentation for: System support processes, new system implementations, End-User documentation, Project documentation. - Assist the Corporate Technology Network Team on any associated projects. - Align technology based solutions with new and existing business requirements. - Present issues, decision factors and recommendations to management. - Adhere to defined service levels. - Assist with technical reviews for new asset purchases. - Adhere to asset management policies and procedures. - Ability to proactively manage client expectations. - Provide proactive and professional communication to customers regarding the status of their requests, ensure tracking software is updated with current information on request status. - Ability to manage demanding workloads. - Provide leadership and assistance to other network technicians and customers. - Ability and willingness to work on-call responsibilities, including nights and weekends. - Ability and willingness to work outside of normal business hours to accomplish special implementations.
Requirements:
Education and Experience Requirements:
- 4 year degree in Information Sciences Engineering or related field or commensurate experience. - 3+ years experience with support and administration with Windows Server, Workstations, Windows 2000/XP, TCP/IP, IPX, SPX , routers, hubs, and switches.
Key Skills, Qualifications and Traits (E=Essential, P=Preferred):
- E- Extensive knowledge LAN/WAN and multiplatform environments - E- Extensive knowledge of network installation and troubleshooting techniques - E- Extensive peripheral device knowledge - E- Strong technical aptitude - E- Ability to work within critical deadlines, multitask, and manage multiple priorities - E- Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously - E- Strong analytical, judgment, and problem solving skills - E- Self-starter - E- Strong written and communication skills - E- Strong customer service skills - E- Team player - E- Proficient PC skills including MS Project, Excel, Word, and PowerPoint
Physical Requirements:
Travel required as needed, Must be able to lift 50 pounds. Requires mobility, dexterity for installations and moves.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.
Nelnet is a drug-free workplace.
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