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For your reference, we have included the original job posting below.
On-Site Support Specialist
Job Number:
41584479
Company Name:
Confidential Company
Job Location:
New York, NY Us
Job Category:
Information Technology
Salary:
$60K
On-Site Support Specialist
The Onsite Support Services performs daily routine technical support. This professional consults with the supervisor for task prioritization and effectively applies technical knowledge. This individual also specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification. The Technology Support Specialist I assists others in the technology department, as needed. Responsibilities Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware). Assist with new hire processing (account requests, verification, basic equipment configuration). Perform basic software troubleshooting and hardware triage support. Assist with the equipment and set-up for conference/meeting facilities, as directed. Assist with off-site support for client functions/meetings. Handle minor administrative functions such as moving and delivering equipment to clients. Perform administrative tasks, such as changing passwords. Handle minor functions such as moves, adds, changes, etc. Respond to customer inquiries concerning support requests, systems status, and network connectivity. Resolve hardware and software problems for firm-standard hardware/software. Record inquiries, and repair/service requests. Diagnose problems through research, isolation and resolution steps using automated systems via Remedy. Report problems with procedures and make suggestions for improvements. Escalate to or consult with senior staff when a solution is unclear. Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses. Process firmwide requests for software and documentation. Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues. Coordinate mass distributions, including on-site software duplication and documentation reproduction. Make recommendations to management regarding update and maintenance processes. Perform administrative duties, as required. To qualify, candidates must have:
bachelor's degree in Computer Science or a related discipline, or equivalent work experience
approximately 0-2 years of related work experience
knowledge of networking, operating systems, groupware, and client server technology
excellent interpersonal, communication, and organizational skills
ability to work and team effectively with clients, management and its staff members
