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Business Operations Counselor
Dobbs Ferry, NY US
Education, Training, & Library
Business Operations Counselor
Under the direction of the Assistant Director of Business Operations, along with the Senior Assistant Director, the Counselor will ensure the timely processing of business operations to support the Student Services Division in a professional, efficient and compliant manner. The Counselor will also serve a primary support member to the Systems Management Operations team to the Student Services campus staff members, ensuring student centered service in meeting the needs of traditional, non-traditional, adult and minority student populations. * Process daily workflow of the Business Operations staff; support the Systems Management Operations staff, the Student Services staff, and the Student Services Support staff, in an organized and consistent manner as outlined by the Director and the Vice President. * Process the global billing and collections items for the College under the direct supervision of the Assistant Director of Business Operations, while ensuring federal, state and institutional compliance. Process fee assessment, billing and statement generation in a timely fashion. Ensure compliance to the developed comprehensive collections plan. * Process the general billing statements and collections activities as related to the following: discount processes, internal and external payment plan processes, special billing processes, tuition remission processes, third party billing processes, book store voucher reconciliation processes, disbursement notification processes, credit balance review, refund processes, R2T4, etc. * Assist the Assistant Director with monthly reconciliation processes. * Participate in training of ever changing federal, state and institutional regulations; review and make recommendations to ensure institutional policies and procedures are updated on a regular and consistent basis. * Process in a compliant manner all registration and payment related processes, including but not limited to NOA outreach processes, graduation collection outreach processes. Additionally, ensure aid eligibility and payment compliance is adhered as related to registration compliance, including but not limited to R2T4 calculations, return of funds, disbursement eligibility, etc. * Perform various tasks as assigned for Enrollment Management activities, such as: Open House, Accepted Students Days, Scholarship Events, etc.